Return and Refund Policy for Digital Products

We appreciate your interest in our digital products. Please carefully review our return and refund policy for digital items before making a purchase. By completing your transaction, you agree to the terms outlined below.

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Digital Products Policy

Due to the nature of digital products, all sales are final once files are downloaded. Once you have received access to the files or they have been downloaded, we cannot issue a return or refund under any circumstances.

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Refund Eligibility

If you have not downloaded the purchased files, you may request a refund within 30 days of purchase by contacting us at info@kiraco.org with proof of purchase.

To process your refund, please include:

• Your order confirmation number.
• A detailed explanation of your request.

Refund requests will be evaluated on a case-by-case basis. If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

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Damages and Issues

If you encounter any issues with the files (e.g., corrupted files or missing content), please contact us immediately at info@kiraco.org. We will work to resolve the issue by providing replacement files or assisting with troubleshooting.

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Exceptions / Non-Refundable Conditions

• Refunds are not available for digital products that have been downloaded or accessed.
• Sale items, bundles, and gift cards are non-refundable.
• Custom or personalized digital products are non-refundable.

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European Union 14-Day Cooling-Off Period

Under the European Union's consumer protection laws, customers within the EU have the right to cancel or request a refund within 14 days of purchase. However, this right does not apply once digital files have been downloaded or accessed.

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Contact Us

For any questions about this policy or to request a refund, please contact us at info@kiraco.org. We are here to assist you and address your concerns promptly.

Thank you for understanding our policies and supporting our digital offerings!